Shipping policy

Where we ship

We currently ship to Australia, Belgium, Canada, Denmark, Finland, Ireland, the Netherlands, New Zealand, Norway, Sweden and the United Kingdom.

Free shipping on every order

Shipping is free on all orders, to every country we serve. No minimum spend, no hidden fees.

Processing and delivery times

Once you place an order it enters our processing system straight away. Please allow for the following estimates when planning your purchase:

  • Order cut-off: 7:00 pm CET (Amsterdam time)
  • Processing time: 0 to 2 working days (Monday to Friday)
  • Delivery time: 6 to 10 working days (Monday to Friday)
  • Total estimated delivery: 6 to 12 working days

Customs, duties and import taxes — all included

All duties, customs charges and import taxes are already paid by us and included in the price you see at checkout.

You will never be asked to pay anything extra on delivery. No customs invoice, no handling fee, no surprise charge at your door. The price you pay is the final price.

Carriers and tracking

We work with trusted logistics partners depending on your destination, including PostNL, bpost, DHL, DPD, GLS, UPS, Royal Mail, Evri, PostNord, Posten Bring, Australia Post, NZ Post and Canada Post. Every order ships with a valid international tracking code.

Order confirmation

After placing your order you will receive a confirmation email with your order number and purchase details. Once your order ships, you will receive a shipping confirmation with a tracking number and tracking link. We will also email you once your order has been delivered.

Delivery guarantee

All orders are shipped with valid international tracking. If your order has not been delivered within 30 days of dispatch, we will refund you in full. Please note this term is based on our postal insurance provider's policy and may change at any time.

Multiple parcels

If you purchase two or more items, you may receive them in separate parcels. Because our items come from different suppliers, one product may arrive earlier than another. This is completely normal and both parcels are covered by the same tracking and guarantee.

Delivery delays

If there is a delay with your order, we will contact you by email to keep you informed. We do our very best to resolve any delivery issue as quickly as possible.

Contact

If you have any questions about this shipping policy, please reach us through our Contact page or by email at info@thevinnci.com